FAQs
Orders and Shipping
Q: How long will it take to receive my order?
A: Orders are typically dispatched within 2-7 business days. Delivery times vary based on your location.
Q: How can I track my order?
A: Once your order is shipped, you'll receive an email or SMS with a tracking link to monitor your package.
Q: What are the shipping charges?
A: Shipping charges depend on your location and order value. Free shipping may be available on orders above a certain amount—check our shipping policy for details.
Product and Sizing
Q: How do I choose the right size?
A: Check our detailed size chart on each product page for measurements and fit guidance.
Q: What if the size I ordered doesn’t fit?
A: Unfortunately, we do not offer returns or exchanges. Please refer to our size chart carefully before placing your order.
Q: Are your products true to size?
A: Yes, most of our products are true to size. Refer to the size chart for specific details.
Payments and Discounts
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, UPI, net banking, and digital wallets.
Q: Do you offer Cash on Delivery (COD)?
A: Yes, COD is available for select locations.
Q: Are there any ongoing discounts or offers?
A: Check our homepage or sign up for our newsletter to stay updated on the latest deals and discounts.
Account and Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders easily.
Q: How can I contact customer support?
A: You can reach us via email at [alphaaster3@gmail.com] or call us at [+91 6351668085]. We’re available Monday to Friday, 9 AM to 6 PM.
Q: What if I received a damaged or wrong item?
A: We’re sorry for the inconvenience! Contact our support team immediately, and we’ll resolve the issue promptly.